Sometimes we figure out how to "doctor" up something to the point that it taste homemade, but you have to really understand flavors to do so. I have not mastered bread and pasta. Both are simple with regards to ingredients, but technique has eluded me! The curse of a self taught chef!
Pre-packaged or homemade has been debated amongst many chefs. You get some chefs that will swear that they make everything that comes out of their kitchen from scratch. This...I do not believe, unless they have a low number of services or they have a staff that is the size of a football team. The great chefs can take a can of air and make it into a star dish! Passion must be there to make it happen.
I know that you must be very organized to do a full service restaurant and make all of your foods /dishes from scratch. Impossibe? Heck no! My restaurant will feature 90% scratch made food including desserts, sauces and seasoning blends. I choose to do so simply because my concept for the restaurant (on paper) will allow me to do that. I prefer the homemade taste of food. There are a few restaurants that I have visited that serve only processed food. The food is bland, overly starchy and bland! Did I mention how bland the food was? I say that in jest, but the reality of it is true, home made food taste better than boxed/processed food any day of the week!
I recently went to a restaurant because I knew the owner. I was hoping to be wowed with her work! Most chefs enjoy going to other chefs establishments as a way to take some time off and just exhale. We know that the same love that we put into our food is about to be served to us the same way! That was my day off...to exhale! Well, I exhaled alright! I had to do some deep breathing exercises and bite my tongue because of what I'd just paid for! EVERYTHING was thumbs downs. I know...I know....I'm only saying that because I am comparing it to my food. No, not at all. I'm saying it because the food was truly created for someone who had the palette of a tongueless corpse. Needless to say, I was not wowed. My friend asked how I enjoyed the food. I had to tell her because she was my friend. My wife and son also chimed in. All of the food tasted processed and had no discernable flavor to speak of. Heating lamps and hot holding areas are there as a temporary measure. They keep the food at a certain temperature so that we won't get sick, but we are not supposed to leave food in those dishes being heated for 4-5 hours!
I also had the pleasure of eating at the Detroit Yacht Club as a guest of Chef Ken Dixon. Chef Ken is also my mentor and trainer. I have never seen a chef more disciplined or efficient in a kitchen. Chef Ken prepared a treat for my palette! Now, that was a meal! I had the biggest steak that was on the menu, called the Admiral's Cut. It was rolled out on conveyor belt that it was so big! I don't even remember the sides because I was savoring every cut of that perfectly grilled steak. He also brought out a signature dish of Shrimp and Grits. When I say I want the wow factor, that's what I was talking about! I was wowed! The desserts...another wow factor! Mango Bread Pudding! Who does that?
Lucky's Steakhouse is another that I truly enjoy. Lucky's is a family owned and local restaurant that will also give you the wow factor. I always know when certain cooks are cooking there because they tend to take special care with preparing your food. I had to send steaks (yea, hurt me to the core...I said STEAKS..PLURAL!!!) back because they were overcooked. I always get the same cut steak and have it prepared the same every time I visit them. I like my Ribeye steak medium rare to medium. The first steak was served well done and the second came back pressed and well done! Let me just say this now, I LOVE LUCKY'S STEAKHOUSE AND AM GOING TO CONTINUE GOING! I couldn't stomach sending another steak back though. Even whene I visit a restaurant I try to think of food cost and food waste! The manager tried on vain to satisfy me, but I came for the steak and gosh darnit...that's what I wanted! Not the fish. Not the salad. Not the drinks...THE STEAK! I refuse to go to a steakhouse and order fish just as I refuse to go to a seafood restaurant and order a steak! It just seems so, well....un-American!
Lucky's has the most amazing freshly baked bread, which is typical to only Lucky's. It is a very dense bread that is full of garlic, salt and butter. I bad combination that taste soooooooo good! The steaks are humongous and the sides are always filling. Not very much processed food there! Well, at least not the items that I have ordered thus far.
Let's talk about Bob Evans. Uncle Bobs, the institution. This is not a libelous statement either. It is only my opinion! Outside of the breakfast that they serve, most of the dishes that I have ordered taste completely prepackage and processed. I know folks that work there and they confirmed that most of the items are frozen, bagged, packaged and shipped out to the restaurants. Where is the love in that? That is strictly business and bottom lined oriented. They have a household name and will be around long after I am gone. Many folks rave about the Bob Evans dishes. Well, sorry Charlie! I ain't one of them. I go there often, but the most that I now will have is a glass of Coke. I kept asking why should I continue paying for food that I waste and simply do not enjoy eating. I stopped. Until someone tells me that absolutely have to try the (fill in the blank), I refuse to order another item.
I have found that with all of my dealings with different restaurants, I happen to enjoy the restaurants that take pride in the food that they are serving, whether it is truly processed (and flavorful) or homemade. There are many more that I truly enjoy. The following list of restaurants are among my absolute favorites.
- Fandagles
- Detroit Yacht Club (excellent)
- Steady Eddies
- The Cork (excellent)
- Famous Dave's
- Ruth's Chris Steakhouse (excellent)
- Via Trattoria (In Chicago...excellent)
- Lucky's Steakhouse
- Andiamo's
Let's face it, pre-packaged food ain't going nowhere! If you have to serve pre-packaged, find a way to give it the wow factor! It's all about herbs, spices and combining flavors for a winning treat. Your customers will thank you! They'll thank you by returning time and time again!
I constantly hear people to speak about what they consider a bad restaurant experience and a good one. Guess what tops the list as a bad restaurant experience? Yep, bad and tasteless food! Second was poor service. So, to make a restaurant a success simple start with two items on your two do list: Offer incredible food and offer incredible service!